Terms and Conditions
Equipment and Edibles
Refund Policy:
- Edible products cannot be returned, exchanged or refunded.
- If a non-edible product is unopened and in its original packaging it may only be exchanged within 30 days of sale when accompanied with a receipt.
Online orders
- Edibles cannot be returned, refunded or exchanged
- Non-edible products can only be exchanged if returned within 7 days of receipt in the original packaging with the receipt or invoice
- Damaged products need to request return, this needs to be with photographic evidence to the company. Once this agreed a return will be agreed. Once received by the company and checked and validated a refund or exchange will be processed.
Returns to the shop msut be accompanied with the invoice received and must be within 7 days of the order.
Further information:
We will do our best to ensure descriptions and content on our website are as accurate as we can get it. We will not be held responsible for any slight errors
Cakes
Refund Policy:
We do not offer refunds once the deposit is paid under any circumstances
Once you sign for your cake on collection you are fully responsible for it. Please note we photograph all cakes for these purposes
Please notify us as soon as possible of any allergies and we will do our best to ensure you requirements are met.
Gift Vouchers
Gift Vouchers cannot be refund or exchanged for cash
Gift Vouchers have an expiry date on them and once this has passed it them becomes invalid. Under no circumstance can it be extended.
To use gift vouchers towards the value of a course, you MUST go to the shop or contact the shop to book your course. The shop will need your voucher number to validate it, this must be taken to the shop at the start of your course or you will need to pay for the course.
Failure to comply with the above will invalidate your voucher.
Further information:
We require a 50% deposit for all cakes upon ordering. The balance is due upon collection or 48 hours before delivery without exception
Delivery costs may be applicable
When a cake is collected from us we are by no means responsible for it and its transportation.
Unfortunately we do not decorate a cake which which has not been made by us.
- In the event of postponement or cancellation, further payments over 50% deposit can be transferred to Gift Voucher only
